28 February 2020 COVID-19 Update

Japan has at least 164 COVID-19 cases and will close schools for most of March.Seven new countries have reported their first cases, including Greece, Norway, and Pakistan.As I detailed yesterday, the COVID-19 patient in Northern California…

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Cigna Soliciting Patient Reviews and Why They Will Lead to Even Lower Patient Satisfaction

Late in 2019, Cigna informed me that they would begin soliciting and publishing patient reviews on their Website. I found this to be an interesting development given that I have seen a number of iterations of…

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